Returns & Refunds

You may request a return or exchange within 14 days from the date of delivery.

• You received a damaged product.
  
• You received an incorrect product.
  
• A product is missing from your order.
  
• The product has a verified manufacturing defect.
  
• The product was damaged during delivery.
  

We cannot accept returns for products that have been:

• Opened or used.
  
• Tested or applied.
  
• Removed from their original sealed packaging.
  
• Damaged after delivery due to misuse or improper handling.
  

Contact our customer support team within 14 days of receiving your order.

Please provide:

1. Your order number.
   
2. The name of the product.
   
3. A brief description of the issue.
   
4. Clear photos of the product and its packaging.
   
5. A video showing the issue, if necessary.
   

Please do not send any product back before receiving confirmation from our customer service team.

Once your request has been reviewed and approved, we will provide you with the necessary return instructions.

If you receive a damaged or incorrect product, please contact us as soon as possible after delivery.

We recommend keeping the original product, packaging, shipping package, and any documentation included with your order until your request has been resolved.

If an item is missing from your order, please contact us within 1 days of delivery.

Our team will review your order and shipment details. If the missing item is confirmed, we will arrange an appropriate resolution.

If your return is approved, we may offer an exchange for the same product, subject to availability.

If the replacement product is unavailable, we may offer a refund or another suitable resolution.

Once a returned product has been received and inspected, we will determine whether the refund conditions have been met.

If approved, the refund will be processed using the original payment method whenever possible.

The time required for the refund to appear in your account may vary depending on your payment provider.

For eligible Cash on Delivery orders, refunds may be handled through an available refund method agreed upon with our customer service team.

Our team will provide the applicable instructions once the return has been approved.

If the return is due to an issue caused by Marli Vanti, such as receiving a damaged, defective, incorrect, or missing product, we will handle the return process accordingly.

For other return requests, applicable return shipping or handling costs may be the customer’s responsibility.

A change of mind, ordering the wrong product, or simply not liking the scent, texture, or result of a product does not automatically qualify for a return or refund.

For approved change-of-mind returns, the return and delivery shipping costs (both ways) will be deducted from the refundable amount. The remaining amount will be transferred after the returned product has been received and inspected to confirm that it is in its original condition and safe to resell.

Any such request will be reviewed according to our return policy and the applicable product restrictions.

All return and refund requests are subject to verification and approval.

Marli Vanti reserves the right to reject a return request if the product does not meet the conditions of this policy or if the request is submitted after the applicable 14-day return period.

support@marli-vanti.com
WHATSAPP : 01550461000