Frequently Asked Questions
1. General FAQs
Marli Vanti is an online beauty store offering carefully selected beauty, skincare, haircare, and personal-care products.
We are committed to offering authentic products and carefully select the products available on our website.
You can find the available product details, ingredients, directions, and other information on the individual product page.
Yes. We only offer products that are sourced through trusted channels.
We recommend reading the product description, ingredients, and usage instructions before purchasing. If you need help choosing a product, our customer support team can assist you.
Please review the ingredients carefully before use. If you are unsure about an ingredient, we recommend consulting a qualified professional before using the product.
Ingredients and product information are provided on the relevant product page whenever available.
From time to time, we may offer promotions, discounts, bundles, or special offers. Any applicable terms will be displayed with the relevant offer.
This depends on the ingredients and your individual skin needs. We recommend checking the product instructions and ingredient lists before combining products.
Always follow the usage instructions provided on the product packaging or product page.
Stop using the product and seek appropriate professional advice if necessary.
2. Orders & Purchases
Simply select the products you want, add them to your cart, proceed to checkout, and complete your order detai
If you need to change your order, contact us as soon as possible. We will try to assist you before the order is processed or shipped.
You may contact us as soon as possible to request cancellation. If the order has already been processed or shipped, cancellation may no longer be possible.
After completing your purchase, you should receive an order confirmation. If you do not receive one, please contact our customer support team.
Contact us immediately with your order number and the correct address. We will try to update it if the order has not yet been processed or shipped.
Available payment methods are displayed during checkout.
If Cash on Delivery is available for your order and location, it will appear as an option during checkout.
Please try the payment again or use another available payment method. If the problem continues, contact our customer support team.
Please contact us with your payment details and any available transaction information so we can check your order.
If guest checkout is available, you may place an order without creating an account. Otherwise, you will need to create an account.
3. Delivery & Tracking
Available delivery locations are shown during checkout.
Delivery times may vary depending on your location, order processing, and the shipping carrier. The estimated delivery information available at checkout will apply to your order.
Shipping fees are calculated and displayed during checkout before you complete your purchase.
In some cases, items may be shipped separately depending on availability and fulfillment.
The delivery carrier may attempt to contact you or arrange another delivery attempt according to their procedures.
Once your order has been shipped, tracking information will be provided when available.
Tracking information may take some time to update after shipment. If there has been no update for an extended period, please contact our customer support team.
Please check with household members, building reception, or neighbors first. If you still cannot locate the package, contact us so we can help investigate the delivery.
4. Returns & Exchange
Eligible returns or exchanges may be requested within 14 days of delivery, subject to our Return Policy.
Please contact our customer support team within 14 days of receiving your order and provide your order number, product name, a brief description of the issue, and clear photos of the product and its packaging.
For hygiene and safety reasons, opened, used, tested, or applied beauty and personal-care products generally cannot be returned.
Approved returns may be exchanged for the same product, subject to availability.
Yes. Please contact our customer support team and receive approval and return instructions before sending anything back.
Contact us as soon as possible after delivery and provide your order number and clear photos of the product and packaging.
Contact us as soon as possible with your order number and photos of the product you received.
Contact us within 1 days of delivery so we can review your order and shipment details.
Yes. Please keep the original product, packaging, shipping package, and any included documentation until your issue has been resolved.
After we receive and inspect the returned product, we will determine whether the refund conditions have been met. Approved refunds will be processed using the original payment method whenever possible.
The time required for the refund to appear in your account depends on your payment provider.
For an approved change-of-mind return, return and delivery shipping costs (both ways) will be deducted from the refundable amount. The remaining amount will be transferred after the product has been received and inspected to confirm its condition and safety.
Discount-code conditions may vary. The applicable terms will be shown with each promotion.
Some promotional products, bundles, and special offers may have specific return conditions.
You can reach us by email at support@marlivanti.com or by phone at 01550461000.
Please include your order number, your name, and a clear description of the issue. Photos or videos may be requested when necessary.
Our team will review your request and respond as soon as possible.